allen hansrisuk

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Product Design

COVID-19 Tracker

Mobile app to be implemented at Brigham and Women's Hospital to track provider burnout and COVID-19 symptoms amid the outbreak.

wireframe 1
wireframe 2
wireframe 3

Background

In the midst of the COVID-19 outbreak, Brigham and Women's Hospital wanted to explore a solution that would help contain the spread of COVID-19 and benefit the healthcare workers on the frontlines. With providers working around the clock, the hospital wanted to get data regarding their well-being, physically and mentally. The data would be used to alleviate provider burnout and ensure the health and safety of their staff.

Research

Much of the research was conducted before my involvement through surveys. At the time, they found that many staff members had an overwhelming feeling of "burnout" as many were working beyond their scheduled hours to meet hospital needs. They found that many were not taking their scheduled breaks and following hospital testing protocol. In addition, many were unaware of hospital's educational resources on COVID-19.

Problem/Requirements

With the research completed stakeholders and I were able to prioritize a list of core functions for our solution. The app would have to:

  • be a mobile app
  • track provider burnout
  • report COVID-19 symptoms
  • notify staff of hospital protocol
  • build awareness and share resources

Journey Mapping

While stakeholders at the hospital defined a user task flow, I used a wireflow approach to map out each screen and functionality to cohesively tie together each page of the app.

task flow diagram

Wireframing

Home Screen

  • Top navigation bar provides a quick snapshot of COVID-19 risk and Burnout score.
  • Sections are displayed based on order of importance: Headline News, Burnout, COVID-19 Risk, Recent News, Helpful Resources
home screen wireframe

Burnout Screen

  • Provides the mechanism where users can report their sense of wellbeing over time.
  • Completion rings were used as many users stated that they were familiar with the design through Apple Health and Wellness apps.
  • Burnout score is to be derived from an equation to be determined. The score was deemed required as a means to quantify users feelings.
home screen wireframe

COVID-19 Screen

  • COVID-19 symptoms are reported here. The ring will change color to provide a visual cue at different levels of risk.
  • Likelihood to contract COVID-19 is determined by the user's reported symptoms.
home screen wireframe

Notification Screen

  • This is a sample notification screen to remind the user to report in and get their temperature checked per hospital protocol.
  • Similar notification screens were created to remind the user to report their COVID-19 symptoms and notify them of recent news.
home screen wireframe

Conclusion

Final deliverables for this project included all sketches, wireframes, journey diagrams, and a clickable prototype. At this point, it is unclear to me whether the hospital has the resources to develop the application. The project proved to be a challenging learning experience for myself and the hospital team. Although it was nice to see stakeholder involvement in the project, I would have liked to have conducted more user research and usability testing with the early wireframes rather than have the stakeholders speak on behalf of the vast variety of users the app is targeting. Considering the tight timeline we were given, the project was a success in providing a roadmap for their COVID-19 app.